In the Retail Financial Sector, bank robberies are always a hazard as cash, even in small sums, is always available to meet customer needs. In one Bank the incidence of robberies rose from a typical 2-3% of the network being affected per annum to 18%. The financial loss was only one aspect in the spate robberies, of more immediate concern was the need to protect staff and customers, dealing with subsequent staff sickness, regaining lost business and ultimately ensuring confidence was maintained.
Using proven Threat Analysis techniques, a detailed picture of the robbers, of which there were many, operating in different gangs was built up. This not only established their Modus Operandi but the areas they were operating in, the weaknesses they were exploiting and provided an assessment of the potential damage that would be caused. Using this information enabled enhanced staff education programmes to take place and the allocation of capital investment, for security equipment, to be targeted to the affected areas.
The result of this process ensured that robberies dropped from 18% to 0% of the branch network. It increased staff confidence in going to work, dealing with customers and maintaining a successful business.